Covid-19 UPDATE:

PrimeCare is doing all we can to protect our Patients and Drivers while still providing services to those in need of transportation.

• We ARE NOT transporting those diagnosed with Covid-19

• We ARE NOT transporting those exposed to Covid-19

• We ARE NOT transporting those with flu-like symptoms

PrimeCare Codes & Phrases

WC = Wheelchair

STR = Stretcher

AMB = Ambulatory

RT = Round Trip

DOB = Date Of Birth

PT = Patient (Rider)

PP = Private Pay

COS = Cancel On Scene

CS = Car Seat

O2 = Patient is on Oxygen (portable tank(s))

CC = Credit Card

LD = Long Distance (typically > 30 miles)


ALPHA = First Time Rider / Patient

ECHO = Recurring Rider / Patient


Driver Collect = Driver is required to secure payment for trip, prefer front end

Office Bill = Office will bill for trip

Office CC on File = Office has credit card and will charge for trip

Bring WC / CS = A Wheelchair or CarSeat (or Booster) is required

Wait And Return = Driver should stay on scene (or close) until Rider ready to return

Secure (Transport) = Patient needs to be watched closely while transferring

Secure/Restraints = Driver/Team will need wrist and ankle restraints (remember key)

Dispatch Time = When Call came in

Scene Time = When Driver arrived at location (HUGE for Methodist)

Escort = Someone will be accompanying the Rider

Discharge = One-way from Facility (make sure get belongings/paperwork)

Bari (Bariatric) = Pt weighing more than 350 lbs



Access2Care (A2C) 866-780-8554

OneCall 866.966.3911

MTI 888.221.2605

ProCare 866.941.7878 ext 2

Until further notice:


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Patients, elderly, disabled

appointments  or  leisure

miles of service
We are proud members or partners or supporters of local agencies and organizations supporting mobility and senior services.

Accredited w/ Better Business Bureau
A+ Rating

Proud Member Professional Network
on Aging (PNA)
Licensed with Tennessee EMS
Proud Supporter of Increased Mobility and Accessibility
Proudly Serving Shelby County
Proudly Serving Davidson County
Local Bartlett Business
Proud Supporter of Aging Commission

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PrimeCare is properly Certified, Licensed and Insured.