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NON-EMERGENCY

MEDICAL TRANSPORTATION

Patients, elderly, disabled

medical or leisure

1,524,000+
miles of service
We are proud members or partners or supporters of local agencies and organizations supporting mobility and senior services.

Accredited w/ Better Business Bureau
A+ Rating

Proud Member Professional Network
on Aging (PNA)
Licensed with Tennessee EMS
Proud Supporter of Increased Mobility and Accessibility
Proudly Serving Shelby County
Proudly Serving the City of Memphis
Local Bartlett Business
Proud Supporter of Aging Commission

© 2014-2019 For Senior Help, LLC d/b/a PRIMECARE Transport Services. All Rights Reserved.

PrimeCare is properly Certified, Licensed and Insured.

FAQs

We provide Professionally Assisted Transport, commonly known as Non-Emergency Medical Transportation or “NEMT”. These are "non-emergency" situations, where rider is medically stable, but still in need of additional transportation assistance. We provide service to wheelchair or stretcher bound individuals who require transport to and from doctor appointments, dialysis, rehab, or relocating to a new residence or facility; as well as those who can ambulate (walk) with assistance, or use a cane or walker. 

Ambulances and other emergency transport vehicles are used when the goal of the transport is to get the patient from one location to another while offering medical support. We excel at providing a cost effective transport for those who do not require medical support.

If you are experiencing a medical emergency, please call 911.

Q&A

Who all uses your services? Patients and residents in Hospitals, Skilled Nursing Facilities, Hospices, Rehabilitation Centers, and In-Home Care Services as well as Private-Pay individuals all use PrimeCare as a safe, cost effective method to transport their residents, patients and clients. We handle admits, discharges, doctor appointments, dialysis, chemo, relocations as well as family events. If your facility uses some other provider, ask them (Case Workers, Social Services, DONs) about using PrimeCare.

Q&A

Why should I choose PrimeCare? Just ask around. Word of mouth is our strongest sales point. We have a repeat customer rate of about 90%. Even after being discharged, families call us to continue transporting their loved ones. PrimeCare is the most trusted name in Patient & Senior Transportation. We have worked very hard to gain that reputation and our dedicated staff and compassionate drivers work hard everyday to maintain it.

Q&A

What are your hours of operation? We are open 24 hours a day, 7 days a week. We can usually accommodate ASAP and same-day add-on trips, but scheduled trips are preferred.

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Are you Local or National?  Local. Local. Local. We have three primary service areas with local Drivers, Staff and Management. It is our honor to love on and care for the people in the cities (and regions) we serve.

Q&A

What types of transportation do you provide? 
• Ambulatory (can walk alone, with cane or walker)
• Wheelchair (yours or we can provide, includes high-back, geri-chairs, electric, hover-rounds)
• Stretcher (non-medical, invalid, bed-bound, can't sit up, needs comfort, long-distance)

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Do you take Insurance?  No. We are a private pay provider. We will give you a receipt for you to send in to your insurance if they reimburse. However, we do work with Insurance Brokers, so ask your Insurance Provider if PrimeCare can provide your transportation.

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What forms of payment do you take?  We take cash, check or credit card at time of service. We also have contracts with some facilities where funds come out of resident accounts.

Q&A

Other Providers are always late!  Yes, we have heard. With PrimeCare, when a trip is scheduled at least 24 hours ahead of time, our on-time rate is > 96% and our average return-ride pick-up is less than 30 mins. Delays do occur (traffic, road conditions, construction), but we proactively monitor all our Drivers and trips to be as efficient as possible.

Q&A

Do passengers have to be a “patient”? Absolutely not. We take people to family events, airports, reunions, funerals, weddings, even hair appointments.

Q&A

Do you transport those with mental, physical or behavioral challenges?  Yes, we’ve provided hundreds of rides to the mentally ill, physically challenged, those with behavioral issues, as well as children of all ages. Our Drivers receive specialty training in assisting and driving these unique populations, doing so with care and compassion.

Q&A

How far do you travel?  We go anywhere you need us to go, local and long distance. We have transported clients hundreds of miles. These trips will be quoted based on several factors, primarily mileage.

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How far in advance should I book my trip? As soon as you have an appointment set, give us a call and let us get it on our Schedule. We like to have 2-3 days notice, but most times we can accommodate same-day add-ons.

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So how do I book a trip? After you have read through the FAQs, visit our REQUEST A RIDE page and with just a few bits of information, we can add you to our Schedule. 

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Can I trust my loved one with your drivers? Our Drivers are some of the most experienced and compassionate drivers in the Universe. Seriously, all of our Drivers are AED, CPR, First Aid and Defensive Driving certified and undergo regular drug screenings. Our Drivers also go through a lengthy training and peer-review process, we keep only the best!

Q&A

How are your fees calculated? We are a point-to-point provider, meaning our quotes are based on location to location. Our fees are very competitive with other types of NEMT services, but for that same fee, we provide you with the best possible service.

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Can I ride along? Yes, we allow one rider with each transport. That can be family, friend, facility, staff or care-giver. Additional riders can be accommodated on a case-by-case basis.

Q&A

Can you wait with patient? Yes, but typically family or care-givers ride with or meet us at appointments, we are strictly transport. If waiting with patient is required the following rates apply; for Ambulatory or Wheelchair it's an additional $20 for every 15 mins, for Stretchers it's $40 for every 15 mins.

Q&A

What type of vehicles do you have? We have fully ADA compliant converted vans with purely mechanical ramps (never break down). Our entire fleet is newer vans, with lower miles, clean inside and out.  Well maintained equipment is a sign of professionalism.

Q&A

How many vehicles do you have? We keep our resources ahead of our needs to make sure we can provide our exceptional service. In each region we serve we are the largest private/facility-pay provider in the area.

Q&A

Do you have openings for part-time or full-time drivers? We are always looking for drivers who are responsible, personable, patient, kind, and committed to a high level of customer service. When we are hiring, our job postings can be found on Indeed.com, search "PrimeCare", please do not call us direct.

Q&A

What are the requirements for PrimeCare drivers? Driver must have a valid driver's license for at least 4 years, including an F (For-Hire) endorsement. You will need a DOT physical within 30 days of hire and you must be able to push/pull wheelchairs and stretchers. You must have a clean background, pass a drug test and MUST have a clean motor vehicle report without any accidents, suspensions, or speeding tickets in past 3 years.

Q&A

Are there other PrimeCare Transport locations? Yes, right now, there are three Primary Service Areas, including Memphis, TN, Jackson, TN and Denver, CO. We are licensing our brand, model and philosophy in other locations across the USA. If you have interest in joining the PrimeCare family, contact Ty Jones at tyjones@PrimeCareTransport.com