About PrimeCare Transport
PrimeCare is the #1 private pay provider for assisted ambulatory, wheelchair and stretcher transports in each area we serve. Since early 2015, PrimeCare has been providing the highest level of medical transportation for seniors, patients and disabled persons needing personal one-on-one care. We offer the highest caliber of transportation services.
There are many reasons why seniors (or those with disabilities) can't travel on their own; frail bodies, recent accidents or surgeries, memory issues, low-vision, medication restrictions, previous strokes or seizures, etc. AND there are many reasons why families either can't make it to them (out of town, stuck at work, scheduling conflicts, etc.) or just won't allow their loved ones to be handled by “strangers.”
For these reasons we exist.
We are the private and preferred provider of assisted transportation for seniors and patients who want peace of mind. In just a few minutes our services can be arranged by you, family members, care-providers or facilities (nursing homes, churches, hospitals, clinics, etc.).
Don't be fooled by others who just "market" compassion,
PrimeCare lives it, breathes it, shows it, every day and in every way.
We are in this industry to bring back compassion, care, dignity and respect to those in our care. All of our employees, from Drivers, to Staff, to Owners, are all mission-oriented servants who strive for excellence every day.
Ownership / Office Staff
Owner / CEO
Ty Jones is a servant and long time Memphian. He played collegiate basketball for Freed-Hardeman University, earned his Mechanical Engineering degree from Univ of Memphis. He and wife, Judy, traveled to Zambia for six summers on medical mission trips. Ty enjoys efficiency and working jigsaw puzzles.
Straight out of college, Ty Jones worked as a Product Engineer for Thomas & Betts, awarded 3 design patents. He then helped National Car Wash, his family-business, grow from 13 to 33 locations, and became the largest family owned in country. Next he ran his own graphic & web design company, Blue Chip Image, for 10 very successful years. Next was Historic Images where he helped grow from 30 sales a day to 300.
In early 2015, Ty formed "For Senior Help, LLC" to start NEMT in Memphis, TN. After a brief stint as a franchisee, PrimeCare was named in 2016. In 4 short years, Ty and his team went from nothing to the largest Private Pay Transportation Provider in Memphis and the Mid-South.
"For we are God's workmanship,
created in Christ Jesus to do good works,
which God prepared in advance for us to do."
- Ephesians 2:10
Holly Graham is the Office Manager for PrimeCare. She directs and coordinates all office related activities, including Payroll, Accounts Receivable, and Accounts Payable, as well as HR, Compliance and Insurance. Holly holds a BA in Economics from Ole Miss and a MBA from Delta State University.
"Never believe that a few caring people
can't change the world."
- Margaret Mead
Jeremy Copeland is the Operations Manager for PrimeCare. He directs Dispatch, Scheduling, Vehicle Maintenance and Driver Training. Prior to PrimeCare, Jeremy managed a large online workforce and before that, manager at GameStop.
Don't give up on your dreams ... Keep Sleeping!
Dispatcher / CSR
Ashley is our Primary Dispatcher & CSR for first shift. She arrives early and stays on if needed. Her friendly voice is known to all nurses, riders and Drivers. She makes sure we get each day off to a great start, monitoring Drivers, vehicles and adjusting for add-ons or edits to existing trips.
"Always try to be nice, but never fail to be kind."- Doctor Who
Angie is our smiling face. She is out there meeting families and facilities and making sure PrimeCare gets the exposure it deserves. She attends all the senior events and shared service meetings. She is also a volunteer at PNA and covers half of our night shifts.
I have worked for PrimeCare Transport for over 2 years.
The kindness and compassion I see everyday from our
drivers and staff are unparalleled.
CSR / Driver
Natasha is our self-proclaimed mascot. She embodies the kindness and upbeat attitude we want at PrimeCare. She is straight up sunshine and energy and loves those she serves. Tasha also covers half of our night shifts.
when you play for a winning team, you don't mind
being the face of the franchise :)
CSR / Driver
Krystal handles our weekend days. She takes calls, trips, edits, quotes and answers questions. She also works a few regular shift hours during the week. She is steady and takes care of business so others can recover for a new week of 24/7 :)
I certainly love what I do and who I work with and for,
this company really supports me as I serve others.
Dispatcher / CSR
Joe is our Primary Dispatcher & CSR for second shift. His smooth voice and pleasant disposition puts riders and nurses at ease knowing he is taking care of any issues. Joe helps us monitor our labor hours (crucial for our business) as well as making trip confirmations for the next day.
“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
― Maya Angelou
Nic is the steady and consistent CSR voice for PrimeCare. Nic was a PrimeCare Driver for several years, so he knows all sides of making a transport successful. He still does some driving (as needed), but now mostly handles the call volume for our Memphis and Jackson locations, and keeps office neat, clean and in order.
PrimeCare really is a group of compassionate people
Above and beyond outstanding customer service for our riders, families and facilities, our team handles all in-coming calls, trip intake, data entry, route management, trip edits, facility confirmations and rider/facility/appointment/location issues.
For them, CSR also equals Compassionate, Sweet & Responsive
High Standards & High Expectations
As you know it’s the person behind the wheel that makes all the difference. PrimeCare Drivers are all you would expect and more. We have the highest standards and even higher expectations. Anyone can transport someone from place to place, but PrimeCare Drivers are dedicated, warm, compassionate, gentle, and patient servants who truly care about people.
Our people and our commitment to timely, compassionate and safe transports have established a reputation of excellence for PrimeCare in Memphis - and we work hard everyday to maintain it.
Certified, Vetted, Safe
Our exclusive Transport Care training program covers safe driving, in-care safety, accident avoidance, and patient transport. Every driver will be in uniform, have a photo ID badge, and will look presentable and professional.
Unlike our competitors, we have a very strict hiring and training process. From application to full integration, less than 1% make the cut.
Clean MVR for at least Three Years
Previous Professional Driving Experience
First Aid Certification
Safe Practices in Patient Movement and Care
Best Practices in Sensitivity and Confidentiality
Stand and Random Drug Screenings
Background Checks (Criminal, Sex Offender, etc.)
Routine Reviews for Performance and Safety
Ride-Along and Mentoring by Senior Driver
Experienced Drivers trained to assist and transport. Our promise to you is a safe, clean and sensitive environment for you or your clients to ride in. Something the competition just can’t match.
Friendly, Trusted, Compassionate
No moving parts - We DON’T use lifts. All our vans have a fold-down ramp in the rear of the vehicle. Therefore no mechanical parts to break down and no risk of injury or falling off a lift.
Easy Entry/Exit - Our fold-down ramp allows elderly and those with walkers to slowly and gently enter vehicle and get to seat.
Routine maintenance - as well as typical oil changes and tire replacements, we have State EMS inspections, which include a full mechanical inspection from a third party, for our Invalid Stretcher licenses every year.
Routine inspections - We have a detailed 2-page inspection sheet to review everything inside and outside from supplies to mechanicals to appearance; from that, we create a punch list to correct any issues to keep our vans up and running.
Newer vans - All vehicles in our fleet are monitored and replaced as needed and all fully converted and equipped to handle each service type we offer, ambulatory, wheelchair and invalid stretcher.
Clean, inside and out - Our drivers take great pride in the appearance of the vans and are given supplies necessary to maintain van appearance.
We have one of the newest, safest, and greenest fleets on the road today. Our employees ensure every one of our converted ramp minivans remains within our high standards of cleanliness at all times. We strive to provide customer satisfaction through consistent professionalism, not only from our employees but also in the environment we provide for you along your journey.
Our state of the art converted Toyota Siennas are the widest in the marketplace, a staggering 48", and can accept just about ANY wheelchair. Our vans have been custom developed to specifically meet our high standards.
We have newer passenger vans, offering Five-Star crash ratings, side airbags, and even GPS assistance in the unlikely event of an accident. These vehicles meet or exceed every state requirement and make getting around town simple and effortless. The van can hold 2 wheelchairs and 3 ambulatory passengers in addition to the driver or a full-size stretcher.
Are you looking for a quote? Vehicles can't talk silly
• Private Pay Provider
• Direct to Destination
• Room-to-Room Assistance
• Attentive Drivers
• Friendly & Helpful Staff
• Available to the Public
• Watchful & Responsive
• Timely & Compassionate
• Appts, Discharges, Leisure
• Local & Long Distance
• Ambulatory, Wheelchair,
Electric Wheelchair, &
PRIMECARE is the most trusted name for wheelchair, stretcher and ambulatory transportation in the Nashville area. Our compassionate drivers and friendly staff work hard every day to provide the absolute best service possible. We feel our name says it all...
Formed in early 2015, we took our first trip on April 14th, 2015
2015 Grew from 3 vehicles to 7 vehicles, becoming the #1 Private-Pay Provider in Memphis
2016 Grew from 7 vehicles to 13 vehicles, added 24/7 coverage and many more Facilities
2017 Solid reputation for Timely and Compassionate service
2018 Best year for Revenues, solid Staff and core group of Drivers. Opened in Colorado Springs
2019 Continuing to add Facilities and focus on Private Pay Clients. Opened in Jackson, TN
2020 Having been asked, PrimeCare establishes itself in Nashville, TN